Feedback statistics
Perhaps it's easier to see this in an example. Imagine you have a group of 10 learners. Their answers to the questions on the feedback form are:
Poor - 0 responses
Acceptable - 3 responses
Good - 6 responses
Excellent - 1 response
This converts to a total of 18 (0x0 + 3x1 + 6x2 + 1x3). Dividing 18 by the number of learners (10) gives an overall score of 1.8 for the group as a whole, equating to Good.
Another way of looking at this data is to produce a graph.

You can then make a visual comparison of the results for each question.
Let's look now at Unstructured feedback ...
