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Feedback statistics

Perhaps it's easier to see this in an example. Imagine you have a group of 10 learners. Their answers to the questions on the feedback form are:

Poor - 0 responses

Acceptable - 3 responses

Good - 6 responses

Excellent - 1 response

This converts to a total of 18 (0x0 + 3x1 + 6x2 + 1x3). Dividing 18 by the number of learners (10) gives an overall score of 1.8 for the group as a whole, equating to Good.

Another way of looking at this data is to produce a graph.

You can then make a visual comparison of the results for each question.

Let's look now at Unstructured feedback ...