Delivery related issues
- Was the quality of the learning materials satisfactory?
- Did the trainer provide sufficient support?
- Was the trainer's presentation clear?
This are core areas for you as a trainer because they are the areas you have most control over and input into.
If the learners consider the quality of the learning materials to be unsatisfactory, you should probe this further to find the exact cause of their dissatisfaction - were the materials at the correct level, clearly expressed, professionally presented, attractive to look at etc.
Different learners will require varied levels of support from the trainer. In this instance, negative feedback from just one or two learners is significant because it can indicate that you have tailored your level of support to suit the majority of the group and ignored the needs of those who are finding the learning more difficult than average.
Individual learners will undoubtedly have different views on the learning experience in terms of the trainer's delivery - an element of personality is involved here. But again, if there is not a broad positive result from your learners in this area, you will have to look very closely at what you are doing.
Let's look now at Learning environment issues ...
