7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
2. First line ICT support
   1. The monitor appears blank
   2. The computer hangs
   3. Monitor text is too small
   4. Nothing comes out of the printer
   5. Print layout is wrong
   6. Disk is full
   7. The printer jams

Disk is full

Sometimes, when saving data from an Office application like Word, the message comes up that the disk is full.

• It may be that the client's floppy disk is full. This is quite likely for any sizeable word-processed document especially if it contains graphics or other embedded items.

• A fault condition can arise concerning interaction between the application and the operating system which results in a false reporting of the disk full error. This is irretrievable and requires the computer to be rebooted. If the client will lose a fair amount of unsaved data, it is worth opening a new document and copy and pasting from the original to the new document and then trying to save that. You may be lucky!

• Note: a similar problem can occur regarding the computer running out of memory. Again only rebooting the computer will correct the situation.

Let's see what you can do if The printer jams ...