7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
2. First line ICT support
   1. The monitor appears blank
   2. The computer hangs
   3. Monitor text is too small
   4. Nothing comes out of the printer
   5. Print layout is wrong
   6. Disk is full
   7. The printer jams

Print layout is wrong

Sometimes the printer does not seem to use the whole of the sheet of paper and the layout is not the same as on the monitor.

When using a word processor like Word, it is possible to set the paper size in the application. However there is also a setting for the printer itself. If these two settings are different, then the output will not appear correctly on the page. The driver for a newly connected printer may default to US legal for the paper size. It is normal to use A4 in this country and applications will use this as default. Go to the printer properties and check the paper size. Start: Settings: Printers: right click on the printer concerned, choose Properties and select the Device settings tab.

Let's have a look at what you can do if a Disk is full ...