7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
2. First line ICT support
   1. The monitor appears blank
   2. The computer hangs
   3. Monitor text is too small
   4. Nothing comes out of the printer
   5. Print layout is wrong
   6. Disk is full
   7. The printer jams

Monitor text is too small

Sometimes a client has difficulty reading off the monitor because the text is too small.

• If this is confined to a particular application, it is usually possible to adjust the zoom setting. If this does not appear in a box near the top of the window, it will be found in the menu system under View: Zoom or View: Text size.

• If this applies to everything on the monitor, then, if you have access rights, you can change the monitor settings. Right click with the mouse on the desktop, choose Properties from the resulting menu, choose the Settings tab from the dialogue box, reduce the Screen resolution setting and OK. Unfortunately, the lower the screen resolution, the less can be displayed on the monitor. This often results in an uneasy compromise for people with problems with their sight.

Now we'll look at what you can do if Nothing comes out of the printer ...