7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
2. First line ICT support
   1. The monitor appears blank
   2. The computer hangs
   3. Monitor text is too small
   4. Nothing comes out of the printer
   5. Print layout is wrong
   6. Disk is full
   7. The printer jams

The computer hangs

Sometimes, after using the computer for some time, it 'hangs'; neither keyboard nor mouse appears to operate.

• Wait a while to see if the computer is performing some intensive task and recovers.

• Try CtrlAltDel. If you are lucky it will bring up a task manager window which will show you which application is not responding and allow you to close down only that application.

• Use the reset button to restart the computer.

• Switch the computer off at the mains and then on again.

Let's see what you can do if the Monitor text is too small ...