7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
2. First line ICT support
   1. The monitor appears blank
   2. The computer hangs
   3. Monitor text is too small
   4. Nothing comes out of the printer
   5. Print layout is wrong
   6. Disk is full
   7. The printer jams

The monitor appears blank

• Check to see if the computer has 'gone to sleep' by pressing the space bar on the keyboard.

• Check that the monitor is switched on and connected to the mains i.e. is the power light illuminated?

• Check that the monitor is correctly connected to the computer.

• Check to see if the system works after the computer is reset or switched off at the mains and on again.

Now we'll look at what you can do if The computer hangs ...