7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
2. First line ICT support
   1. The monitor appears blank
   2. The computer hangs
   3. Monitor text is too small
   4. Nothing comes out of the printer
   5. Print layout is wrong
   6. Disk is full
   7. The printer jams

First line ICT support

You are designing and delivering training on ICT related topics. It is therefore very likely that your learners themselves will be operating ICT equipment as part of the learning programme. When a learner is using any type of computerised equipment, it is likely that from time to time some technical snags will arise.

You must be able to assist the learner with straightforward trouble shooting eg printing problems because the page set-up is not correct; computer "hanging"; changing screen resolution. You should also be able to assist any learner with special needs to use appropriate features of the technology.

We are not suggesting that you should possess sophisticated trouble shooting skills: this is the responsibility of ICT technical staff. You should simply be able to cope with typical, straightforward difficulties which can arise.

The next few pages summarise some of the most common problems you are likely to encounter, together with some tips on how to solve these.

We'll start with what to do if The monitor appears blank ...