7.4 Support individuals and groups in their use of learning materials.

Table of Contents

1. Types of support
   1. Support roles
   2. Coaching
   3. Mentoring
   4. Significant influences
   5. Mentor qualities
   6. Training
2. First line ICT support

Mentoring

Mentoring has become very fashionable in the last few years. Although mentoring is a relatively widespread practice there is no formal definition of what mentoring is but, generally speaking, it could be defined as a relationship between two people - the mentee (the person being mentored) and the mentor - which will positively affect the development of at least one of them. Note the phrase "positively affect the development of at least one of them". This recognises the fact that most mentors will say that they too have gained from the experience of mentoring.

Think of people who have had a significant influence on the development, progression and direction of your career. You may come up with several. Now identify what they did which influenced you.

Let's take a look at Significant influences ...