Support roles
Although there may be some argument over the precise meaning of these terms, the following definitions bring out the key differences between them.
In coaching, the learner and the coach are active collaborators. The coach observes the learner in a real, naturally occurring workplace situation as they try to complete tasks. The coach provides hints, help, and feedback as needed.
Mentoring involves a sustained relationship between the learner and the mentor who offers support, guidance, and assistance.
Training is more formal learning, and more of a one-way process, where the trainer imparts skills and knowledge to the learner.
We will now look at each in more detail starting with Coaching ...
