Table of Contents

  1. Types of support
    1. Support roles
    2. Coaching
    3. Mentoring
    4. Significant influences
    5. Mentor qualities
    6. Training
  2. First line ICT support
    1. The monitor appears blank
    2. The computer hangs
    3. Monitor text is too small
    4. Nothing comes out of the printer
    5. Print layout is wrong
    6. Disk is full
    7. The printer jams