7.1: Establishing ICT training needs for individuals or groups

Table of Contents

1. Training needs analysis
   1. TNA problems
   2. Estimating ICT Competence
   3. Sources of information regarding ICT competence
   4. Information gathering techniques
   5. Direct Observation
   6. Examination of Work Products
   7. Practical Tests and Assessments
   8. Questionnaires or Checklists
   9. Staff Appraisal Reports
   10. Interviews or Focus Groups
   11. Areas of competence
   12. Learning objectives
   13. Methods of gathering information
   14. Dealing with differing skill levels

Dealing with differing skill levels

Your approach might be to design individual learning programmes for each learner which they can work through independently of their colleagues.

However, it is probably more cost-effective to bring the skills of all group members up to a common base level and then provide group training from that point on. You might, for instance, arrange for three of the group to work through some basic ICT learning packages in the library before you delivered some group sessions on simple Internet searching.

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