7.1: Establishing ICT training needs for individuals or groups

Table of Contents

1. Training needs analysis
   1. TNA problems
   2. Estimating ICT Competence
   3. Sources of information regarding ICT competence
   4. Information gathering techniques
   5. Direct Observation
   6. Examination of Work Products
   7. Practical Tests and Assessments
   8. Questionnaires or Checklists
   9. Staff Appraisal Reports
   10. Interviews or Focus Groups
   11. Areas of competence
   12. Learning objectives
   13. Methods of gathering information
   14. Dealing with differing skill levels

Interviews or Focus Groups

These an take place with learners, managers, colleagues tutors or clients and may be one-to-one or group interviews. It is vital to obtain the consent of the learner before you invite opinions from others as to the learner's ICT competence. It is equally important to reassure others that the learner has agreed to your interview with them. In some cases the learner may be able to suggest appropriate interviewees who could provide valuable insight into their ICT competence.

In all cases it is essential to start the interview by explaining the reasons why you are exploring the learner's ICT competence. It is good practice to use a checklist to ensure that you get all the required information from each interviewee.

Let's have a look now at Areas of competence ...