7.1: Establishing ICT training needs for individuals or groups

Table of Contents

1. Training needs analysis
   1. TNA problems
   2. Estimating ICT Competence
   3. Sources of information regarding ICT competence
   4. Information gathering techniques
   5. Direct Observation
   6. Examination of Work Products
   7. Practical Tests and Assessments
   8. Questionnaires or Checklists
   9. Staff Appraisal Reports
   10. Interviews or Focus Groups
   11. Areas of competence
   12. Learning objectives
   13. Methods of gathering information
   14. Dealing with differing skill levels

Information gathering techniques

You might use some or all of:

• direct observation of the learner using ICT in the workplace
• examination of work samples or work records belonging to the learner
• practical tests and assessments of the learner's use of ICT
• questionnaires or checklists covering key ICT competences
• the learner's staff appraisal reports
• interviews or focus groups with learner, manager, colleagues, tutors, clients

Let's look at each of these in turn, starting with Direct observation ...