7.1: Establishing ICT training needs for individuals or groups

Table of Contents

1. Training needs analysis
   1. TNA problems
   2. Estimating ICT Competence
   3. Sources of information regarding ICT competence
   4. Information gathering techniques
   5. Direct Observation
   6. Examination of Work Products
   7. Practical Tests and Assessments
   8. Questionnaires or Checklists
   9. Staff Appraisal Reports
   10. Interviews or Focus Groups
   11. Areas of competence
   12. Learning objectives
   13. Methods of gathering information
   14. Dealing with differing skill levels

Sources of information regarding ICT competence

You might usefully consult some or all of the learner's:

• line manger or immediate supervisor
• colleagues
• previous tutors or trainers from within and outside your own organisation
• clients in the library who will have received a service from the learner which is ICT related.

Let's have a look now at Information gathering techniques ...