6.6: Use ICT to set up current awareness and alerting services

Table of Contents

1. Determining current awareness requirements of clients
   1. Establishing an information profile
   2. Costs
2. News services
3. Website updating services
4. Creating a current awareness system for your own organisation

Establishing an information profile

Establishing an information profile uses essentially the same skills and techniques as the first part of this unit, ie:

• Reference interview techniques
• Eliciting information and advice from clients
• Determining the nature of detailed information to be provided- quantity, level, format
• Constraints - deadlines for completion, currency of information and language
• Special needs of the client

If you want to review these topics, you can click the ICTL logo at the top left of the page to return to the Unit 6 home page and navigate from there to Outcome 1 of this unit.

1

Satisfactory Current Awareness Service In addition to establishing the nature of information required, what else would you need to agree with the client in order to provide a satisfactory current awareness service? It is also essential that you should agree the update frequency with the client. eg: weekly, monthly, whenever a change occurs, on-demand etc.

Let's look now at Costs ...