6.1 Define the detail of a complex enquiry in conjunction with the client

Table of Contents

1. Reference interview techniques for complex enquiries
2. Eliciting information and advice from knowledgeable clients
3. Determining the nature of detailed information to be provided
4. Constraints
   1. Deadlines for completion
   2. Difficulties in meeting deadlines
   3. Currency of information
   4. Language
   5. Special needs

Constraints

There may be a number of constrains on the material required. These include:

• deadlines for completion

• currency of information

• language

• special needs

Let's look first at Deadlines for completion ...