6.1 Define the detail of a complex enquiry in conjunction with the client

Table of Contents

1. Reference interview techniques for complex enquiries
2. Eliciting information and advice from knowledgeable clients
3. Determining the nature of detailed information to be provided
   1. Quantity
   2. Level
   3. Other factors affecting level
   4. Format
   5. Other factors affecting format
4. Constraints

Format

The results may include information in various formats. There are many formats available, including several as a result of the introduction of ICT.

• Your search may direct the client to items of library stock, to be used in the library or borrowed for home use. This could include:

• Printed reference sources or information CD-ROMs
• Books, audio or video material for home borrowing
• Magazines and journals
• Pamphlets or leaflets

• The search results may be bibliographies or lists of website references for the client to follow up.
• The results may be viewed on screen by client, in the form of text, audio or video.

Let's have a look at Other factors affecting format ...