6.1 Define the detail of a complex enquiry in conjunction with the client

Table of Contents

1. Reference interview techniques for complex enquiries
2. Eliciting information and advice from knowledgeable clients
3. Determining the nature of detailed information to be provided
   1. Quantity
   2. Level
   3. Other factors affecting level
   4. Format
   5. Other factors affecting format
4. Constraints

Determining the nature of detailed information to be provided

Apart from the actual topic of investigation, there are other factors which need to be taken into account before a member of library staff will embark on the information search, eg: the quantity, level and format of the required information.

Let's start by looking at Quantity ...