Eliciting information and advice from knowledgeable clients
The interview is likely to begin with the client asking you a question. Your task is to probe further until you are fully satisfied that you are clear exactly what the client wishes to find out. Remember to ask for clarification from the client about the topic eg ask them to spell uncommon words, expand on the topic under investigation etc. This is particularly important with clients who may be subject experts.
While recognising that some clients may be unwilling to give this information, it is helpful if you can establish in some detail the reasons why the client wishes the information requested. One important point to establish is whether they require the information for themselves or whether they are enquiring on behalf of someone else.
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