6.1 Define the detail of a complex enquiry in conjunction with the client

Table of Contents

1. Reference interview techniques for complex enquiries
   1. Defining the nature of the enquiry
   2. Communication skills
   3. Spoken language
   4. Body language
   5. Feedback
   6. Note taking
   7. Writing e-mails
   8. Open and Closed Questions
   9. Using open and closed questions
2. Eliciting information and advice from knowledgeable clients
3. Determining the nature of detailed information to be provided
4. Constraints

Writing e-mails

If you are using e-mails to communicate with the client, it is important to establish a cordial tone while remaining concise and to the point. Writing clearly and grammatically is key to this, as is structuring your e-mail well so that the client can follow it easily and respond appropriately. Saving e-mails, both those you send and those you receive, provides a record of your communication with the client.

Let's look now at Open and Closed questions ...