5.1 Safe practice relating to the use of ICT for communication

Table of Contents

1. Using ICT for communication
   1. Electronic mail
   2. Setting up e-mail accounts
   3. Free e-mail services
   4. Sending and receiving e-mails
   5. Using attached files
   6. Size of attached files
   7. Using zipped files
   8. Virus checking
   9. Implementing virus checking
   10. Anti-virus software
   11. Managing e-mails
   12. E-mail folders
   13. Combating Spam
   14. E-mail etiquette
   15. Netiquette
   16. Using news groups
   17. E-mailing multiple recipients
   18. Closing an e-mail account
   19. Using chat rooms
   20. Acceptable practice in chat rooms
   21. More about chat rooms
   22. Secure servers
   23. Scanning and saving images

E-mailing multiple recipients

One of the time-saving features of using e-mail is to be able to send the same information to several people with little more effort that sending to only one recipient. This, of course, is the reason for the existence of spam.

You should be able to show clients how send e-mail to multiple recipients, including replying to all, adding additional recipients and forwarding files. They should know how to send e-mails to multiple recipients without displaying the e-mail addresses of all recipients, a facility often known as blind carbon copies (Bcc:). This last point is important netiquette as it is very impolite to broadcast the e-mail addresses of others without their permission.

You can find out how to send e-mail to multiple recipients from the help pages of the relevant e-mail services. You'll find a link to this on the opening page of the service.

Sometimes clients will reach the stage where an e-mail account is no longer required, so we'll take a look now at Closing an e-mail account ...