Netiquette
Simple points of e-mail netiquette are:
- properly describing the purpose of the e-mail in the subject field
- using spell checking
- avoid using solely capital letters. Using capital letters in an e-mail is seen as the equivalent of shouting at someone.
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Look at the exhaustive set of e-mail etiquette rules at http://www.e-mailreplies.com and make a list of the most obvious ones which you can then demonstrate to clients using e-mail in the library. |
Clients may also want so send e-mail to news groups, so we'll look briefly at Using news groups ...
