Managing e-mails
The key to effective management of e-mails is always to have an almost empty in-box. In other words, when you receive e-mails you should be able to deal with them promptly and either delete them afterwards or store them in other folders which you have prepared in your e-mail program.
You have to show your clients how to do this with their web-based e-mail account. We suggest that you spend a little time with the client, getting an idea of the likely categories for their e-mails, setting up one folder for them and then allowing the client to do this for themselves for the other categories.
 |
Before proceeding, think of a typical client and jot down a list of folder names which might accommodate the majority of their e-mails. |
Let's have a closer look at E-mail folders ...
