5.1 Safe practice relating to the use of ICT for communication

Table of Contents

1. Using ICT for communication
   1. Electronic mail
   2. Setting up e-mail accounts
   3. Free e-mail services
   4. Sending and receiving e-mails
   5. Using attached files
   6. Size of attached files
   7. Using zipped files
   8. Virus checking
   9. Implementing virus checking
   10. Anti-virus software
   11. Managing e-mails
   12. E-mail folders
   13. Combating Spam
   14. E-mail etiquette
   15. Netiquette
   16. Using news groups
   17. E-mailing multiple recipients
   18. Closing an e-mail account
   19. Using chat rooms
   20. Acceptable practice in chat rooms
   21. More about chat rooms
   22. Secure servers
   23. Scanning and saving images

Using attached files

One of the particularly useful things about e-mail is the ability to attach files and thus send, say, copies of photographs to the recipient. This is particularly useful for older clients staying in touch with their family when they stay at a distance. Any sort of file can be attached and sent with an e-mail. Another common file type attached to e-mails is a word processed document

You should be able to show clients how to attach files. The client may create the file in the library, eg: by typing a Word document or scanning in a photograph. Clients may also wish to attach previously created files brought to the library on floppy disks, CDs or USB flash drives. Not all library authorities allow the use of removable data, so you should check this for your own library service.

One area where clients may run into difficulties involves the size of attached files ...