Sending and receiving e-mails
Using e-mail is a big step for the uninitiated and assumptions should not be made about how quickly clients can absorb technical details and instructions.
If you are in any doubt, you can find out how to send and receive mail from the help pages of the relevant e-mail services. You'll usually find a link to this on the opening page of any web based e-mail service.
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Select one of the web-based e-mail services listed above and show a client how to carry out the following tasks: create a new e-mail add content to an e-mail send an e-mail to a recipient check for new e-mails sent to them open received e-mails reply to e-mails received forward a received e-mail to another recipient. If you send e-mails to one of the accounts you created earlier, you'll be able to check that they've been received correctly and demonstrate this to the client. |
Once your clients have mastered the basics of e-mail, they'll probably want to move on to more complex tasks. Let's start by looking at sending, receiving and saving attached files ...
