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Table of Contents

  1. Unit Five: Supporting Clients in the Safe and Legal Use of ICT

Unit Five: Supporting Clients in the Safe and Legal Use of ICT

Unit 5 aims to develop your skills in supporting clients so that they can use ICT safely for a range of purposes and within the current legislative framework. If you are a member of staff in a public library you will have developed some or all of the expertise required for this unit. Read through the following information carefully. It summarises the knowledge and skills which you need in order to produce evidence of your competence.

You can download a Training Needs Analysis, which will help you to determine your readiness for undertaking this unit, by clicking on the following link:

Unit 5: Training Needs Analysis

You will gain hands on experience of interacting with clients and showing them how to use ICT for communication purposes safely and within the current legislation. You will also be able to work with library clients to establish how their special needs can be addressed through the ICT of assistive technology. This unit has four outcomes. You can access the learning materials for these by clicking on the links below:

  1. Show clients safe practice in using ICT for communication.
  1. Describe ways in which ICT can support clients with special needs or with specific language requirements.
  1. Describe legislation relating to the use of ICT for storage, manipulation and access of information.
  1. Describe Freedom of Information legislation and information access issues.

Click on the links below to see the knowledge and skills which relate to each of these outcomes:

Outcome 1

Outcome 2

Outcome 3

Outcome 4

The unit is assessed through a logbook, an account and a set of short questions. Click on the link below to see some examples of typical assessments:

Assessment Examples