Inter Library Loan module
You should be familiar with the steps associated with the ILL process.
It may be that the borrower has a specific item in mind, in which case you must get a precise description of the item.
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If, as is likely, the borrower cannot supply you with full bibliographic details of the item being requested, you will need to ascertain these using appropriate bibliographic tools.
It may be that from the nature of the borrower request (they cannot find an item to satisfy their quest) you may need to follow the reference interview process, described in Unit 1 so that you have a clear definition of the subject area required by the borrower. If you wish to refresh your understanding of this topic, you can return to the Unit 4 home page by clicking the ICTL logo at the top left of the screen and navigate from there to Unit 1.
Let's have a look now at Inter Library Loan procedures ...
