3.3 Provide appropriate ICT support to the client

Table of Contents

1. Using in-house learning packs to develop ICT skills
2. Front-line client support
3. Typical problems
4. Referring clients to sources of support external to library
   1. External sources of support

Referring clients to sources of support external to library

Where no suitable in-house packages are available, you will need to refer the client to external sources. These are likely to be hands on, practical courses from local providers. The knowledge of local provision outlined under Outcome 2 will enable you to suggest appropriate referral agencies.

Before proceeding, make a list of the types of packages which are not available from your library service and would need to be sourced from outside.

Let's look now at some External sources of support ...