3.3 Provide appropriate ICT support to the client

Table of Contents

1. Using in-house learning packs to develop ICT skills
2. Front-line client support
3. Typical problems
   1. Resolving problems
   2. The monitor appears blank
   3. The computer hangs
   4. A client has difficulty reading off the monitor because the print is too small
   5. Nothing comes out of the printer
   6. Print layout is incorrect
   7. The disk appears to be full
   8. The printer jams
4. Referring clients to sources of support external to library

The printer jams

• There is no universal solution for this problem as each printer has its own unique mechanism. The best you can do is to familiarise yourself with the various types of printer in your library and how to un-jam each.

Let's move on now to the next topic, Referring clients to sources of support external to library ...