3.3 Provide appropriate ICT support to the client

Table of Contents

1. Using in-house learning packs to develop ICT skills
2. Front-line client support
3. Typical problems
   1. Resolving problems
   2. The monitor appears blank
   3. The computer hangs
   4. A client has difficulty reading off the monitor because the print is too small
   5. Nothing comes out of the printer
   6. Print layout is incorrect
   7. The disk appears to be full
   8. The printer jams
4. Referring clients to sources of support external to library

Nothing comes out of the printer

• Check that the printer is switched on and connected to the mains, ie: is the power light illuminated?
• Check that the printer is correctly connected to the computer.
• Check that the printer has paper in it.
• Check the ink supply.
• Try printing a test page.
• Check the print settings in both the operating system and the application to see that the computer is looking for the correct printer and that the correct size of paper has been selected and that manual/auto (as appropriate) is chosen.

Now let's look at what we can do if the Print layout is incorrect ...