3.3 Provide appropriate ICT support to the client

Table of Contents

1. Using in-house learning packs to develop ICT skills
2. Front-line client support
3. Typical problems
   1. Resolving problems
   2. The monitor appears blank
   3. The computer hangs
   4. A client has difficulty reading off the monitor because the print is too small
   5. Nothing comes out of the printer
   6. Print layout is incorrect
   7. The disk appears to be full
   8. The printer jams
4. Referring clients to sources of support external to library

A client has difficulty reading off the monitor because the print is too small

• If this is confined to a particular application, it is usually possible to adjust the zoom setting. If this does not appear in a box near the top of the window, it will be found in the menu system under View: Zoom or View: Text size.

• If this applies to everything on the monitor, then, if you have access rights, you can change the monitor settings. Right click with the mouse on the desktop, choose Properties from the resulting menu, choose the Settings tab from the dialogue box, reduce the Screen resolution setting and OK. Unfortunately, the lower the screen resolution, the less can be displayed on the monitor. This often results in an uneasy compromise for people with problems with their sight.

Now let's look at what we can do if Nothing comes out of the printer ...