3.3 Provide appropriate ICT support to the client

Table of Contents

1. Using in-house learning packs to develop ICT skills
2. Front-line client support
3. Typical problems
   1. Resolving problems
   2. The monitor appears blank
   3. The computer hangs
   4. A client has difficulty reading off the monitor because the print is too small
   5. Nothing comes out of the printer
   6. Print layout is incorrect
   7. The disk appears to be full
   8. The printer jams
4. Referring clients to sources of support external to library

The computer hangs

Sometimes, after using the computer for some time, it hangs, and neither keyboard nor mouse appears to operate. If this happens you can try the following

• Wait a while to see if the computer is performing some intensive task and recovers.
• Try CtrlAltDel. If you are lucky it will bring up a Task Manager window which will show you which application is not responding and allow you to close down only that application.
• Use the reset button to restart the computer.
• Switch the computer off at the mains and then on again.

Now let's look at what we can do if A client has difficulty reading off the monitor because the Print is too small ...