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Typical problems

Here are some of the problems you are most likely to encounter.

  • The monitor appears blank
  • After using the computer for some time, it 'hangs', neither keyboard nor mouse appear to operate
  • A client has difficulty reading off the monitor because the print is too small
  • Nothing comes out of the printer
  • The printer does not seem to use the whole of the sheet of paper and the layout is not the same as on the monitor
  • When saving data from an Office application like Word, the message comes up that the disk is full
  • The printer jams

Before proceeding, jot down any ideas you have about the help you would be able to give in each of the above cases. You can compare this with our suggestions on the following screens.

You will find that with experience and in discussion with your colleagues you will build up a fund of solutions for these types of problem.

Once again, as in Outcome 2, you must take full cognisance of any special needs of the client and offer appropriate technical support to address these.


Now let's have a look at Resolving problems ...