3.1: Profile client in terms of ICT competence and learning goals

Table of Contents

1. Establishing client competence in use of hardware and software
2. Using learning packages
   1. Establishing learning goals
   2. Determining learning goals
   3. Additional factors
3. The UK education and training system
4. Ascertaining special needs
5. Types of special needs
6. Sources of careers information

Additional factors

You may need to consider the following additional factors:

Timeframe:

Over what time period does the client wish the learning to take place? Eg: the next six months.

Time available:

How much time in the week does the client have for learning? Eg: up to four hours per week.

Importance of certification:

Does the client particularly want to undertake learning which will result in a qualification? Eg: the client is interested in gaining a City & Guilds qualification in Business Spanish on completion of the learning.

Finance:

Many of the learning materials available through public libraries will have no costs attached. However some may involve enrolment or certification fees. In these cases, you must tactfully investigate if the client would have the financial resources for a course of study with a fee associated? Eg: is the client able and/or willing to pay for an end of course examination fee?

It is good practice to make a written record of what you have established about the client's learning goals. Some libraries have checklists for this purpose.

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