3.1: Profile client in terms of ICT competence and learning goals

Table of Contents

1. Establishing client competence in use of hardware and software
   1. Client competence in using hardware
   2. The mouse
   3. Keyboard
   4. Printer
   5. Scanner
   6. Removable media
   7. Operating systems
   8. Previous experience
   9. Operating system tasks
   10. Using the Internet
   11. Common Internet tasks
   12. Using applications packages
   13. Applications packages
2. Using learning packages
3. The UK education and training system
4. Ascertaining special needs
5. Types of special needs
6. Sources of careers information

Common Internet tasks

Here are the main aspects of basic Internet use which you should ask about:

Browsing the Internet:

• Has the client experience of using a browser? (eg Internet Explorer, Mozilla, Firefox)

• Has the client experience of using a search engine? (eg Google, Ask Jeeves)

• Is the client aware of the variable quality of websites found on the Internet?

E-mail:

• Has the client used e-mail?

• Does the client have an e-mail address?

Chat:

• Has the client used chat?

• Is the client aware of possible dangers in its use?

Groups:

• Has the client used any (news)groups?

Let's have a look now at the client's Competence in using applications packages ...