3.1: Profile client in terms of ICT competence and learning goals

Table of Contents

1. Establishing client competence in use of hardware and software
   1. Client competence in using hardware
   2. The mouse
   3. Keyboard
   4. Printer
   5. Scanner
   6. Removable media
   7. Operating systems
   8. Previous experience
   9. Operating system tasks
   10. Using the Internet
   11. Common Internet tasks
   12. Using applications packages
   13. Applications packages
2. Using learning packages
3. The UK education and training system
4. Ascertaining special needs
5. Types of special needs
6. Sources of careers information

Operating system tasks

You might want to start by finding out the following information:

Finding applications:

• Does the client know where to look for the applications or packages?

• Does the client know the names and icons for the applications required?

Opening and closing applications:

• Can the client open an application?

• Can the client close an application correctly? (This often involves saving information.)

Using a file manager to locate files and data:

• Can the client use My Documents/Windows Explorer to navigate around the file system?

• Is the client aware of the concept of a hierarchy or tree structure of folders (directories)?

Creating folders and saving data in specific folders:

• Can the client create a new folder to save application data?

Let's have a look now at the client's Competence in Using the Internet ...