3.1: Profile client in terms of ICT competence and learning goals

Table of Contents

1. Establishing client competence in use of hardware and software
   1. Client competence in using hardware
   2. The mouse
   3. Keyboard
   4. Printer
   5. Scanner
   6. Removable media
   7. Operating systems
   8. Previous experience
   9. Operating system tasks
   10. Using the Internet
   11. Common Internet tasks
   12. Using applications packages
   13. Applications packages
2. Using learning packages
3. The UK education and training system
4. Ascertaining special needs
5. Types of special needs
6. Sources of careers information

Client competence in using hardware

The main items of hardware which the client is likely to have to use are the:

• mouse
• keyboard
• printer
• scanner
• removable media

We look at each of these in turn, giving some specific pointers about what you should ask the client.

Let's start by looking at the Mouse ...