3.1: Profile client in terms of ICT competence and learning goals

Table of Contents

1. Establishing client competence in use of hardware and software
   1. Client competence in using hardware
   2. The mouse
   3. Keyboard
   4. Printer
   5. Scanner
   6. Removable media
   7. Operating systems
   8. Previous experience
   9. Operating system tasks
   10. Using the Internet
   11. Common Internet tasks
   12. Using applications packages
   13. Applications packages
2. Using learning packages
3. The UK education and training system
4. Ascertaining special needs
5. Types of special needs
6. Sources of careers information

Establishing client competence in use of hardware and software

The client's ICT competence clearly affects their ability to use any learning packages available. If ICT skills are lacking, the client may have to undertake some ICT skills development before moving onto their selected learning package. You should determine the client's ICT competence in relation to both hardware and software.

Your initial task is to find out what sorts of previous experience and competence the client has had with ICT. Typically you might want to explore four areas:

• hardware

• operating system environment (normally Windows)

• using the Internet

• using applications packages

Before proceeding: List the hardware items you would enquire about. Note down what you would want to know about each of these items.

Let's take a closer look at Client competence in using hardware ...