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Table of Contents

  1. Unit Three: Supporting Client Learning

Unit Three: Supporting Client Learning

Unit 3 aims to develop your skills in supporting clients in their selection and use of ICT-based learning packages within a public library. If you are a member of staff in a public library who deals with clients' enquiries about learning materials and has experience in sourcing and selecting appropriate ICT based solutions, then you will have developed some or all of the expertise required for this unit. Read through the following information carefully. It summarises the knowledge and skills which you need in order to produce evidence of your competence.

You can download a Training Needs Analysis, which will help you to determine your readiness for undertaking this unit, by clicking on the following link:

Unit 3: Training Needs Analysis

This unit involves gaining hands on experience of interacting with library clients, establishing their learning requirements, sourcing appropriate learning materials and providing support during the learning. This will be done in a real library environment. Unit three consists of three outcomes. Click on any outcome to access the relevant materials:

  1. Profile client in terms of ICT competence and learning goals
  1. Select ICT-based package(s) to support this learning
  1. Provide appropriate ICT support to the client in the use of their chosen learning package(s)


Click on the links below to see the knowledge and skills which relate to each of these outcomes:

Outcome 1

Outcome 2

Outcome 3


The unit is assessed through two case studies. These will be related to typical learning needs of public library clients. Click on the link below to see examples of typical assessments:

Assessment Examples

Note: In our examples, the computer is assumed to be a PC running a version of Microsoft Windows operating system and Microsoft applications.