Factors which contribute to effective interaction
We think the most important factors are:
- using language which is appropriate to the client
- asking appropriate questions
- encouraging feedback from the client
- demonstrating appropriate body language designed to set the client at ease
- choosing a location for the interview which is comfortable and where you will not be distracted or interrupted
- making notes of the main points raised by the client
- taking time so that the client is encouraged to talk and does not feel rushed.
The appropriate use of open questions and closed questions is crucial, so let's take a closer look at Open and closed questions ...
