1.3 Evaluating the results of the search

Table of Contents

1. Validity of information
2. Reliability criteria
3. Measuring the success of a search
   1. Sufficiency
   2. Format
   3. Language
4. Structuring and saving of search results

Sufficiency

Is there enough information or too much? If it is a straightforward fact being sought then you should have no difficulty here. However for a more complex search you must make sure that you have not overdone the amount of data retrieved to prevent swamping the client and if necessary trim it a bit. Conversely you must check that you have supplied enough information. If the client suggests that more would be appreciated, you can indicate tactfully that you have provided what was asked for but offer to search further if required.

Now let's have a look at Format...