1.1 Define the precise nature of the enquiry in conjunction with the client

Table of Contents

1. The Reference Interview
2. Finding out what the client wants to know
3. Spoken and written communication
4. Open and Closed Questions
5. Nature of information required
6. Constraints
7. Special needs
8. Further Information

Further Information

If you wish to find out more about the skills and knowledge required for this Outcome, the following websites may prove helpful.

http://web.utk.edu/~wrobinso/531_lec_interview.html

http://www.hals.lib.tx.us/ref123/2interview.htm

http://www.hals.lib.tx.us/ref123/index.html

http://www.librarysupportstaff.com/reftrain.html

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