Examples of special needs
For clients with learning difficulties you might have to look for material of a simpler nature, perhaps with more visual or audio content
English as a second language
These clients may prefer material which is not in English. This might mean having the enquirer at your side while you carry out the search so that they can provide assistance with vocabulary. Alternatively, you may be able to pass the enquiry over to a colleague with appropriate language skills.
Any material found must be accessible to the client eg websites must be accessible to a visually impaired client.
Now move on to some Further information...