1.1 Define the precise nature of the enquiry in conjunction with the client

Table of Contents

1. The Reference Interview
2. Finding out what the client wants to know
3. Spoken and written communication
4. Open and Closed Questions
5. Nature of information required
6. Constraints
   1. Deadlines for completion
   2. Deadline problems
   3. Currency of information
   4. Language
7. Special needs
8. Further Information

Language

Some information may only be available in languages other than English. You should be certain of the client's fluency in these languages before embarking on the search.

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