1.1 Define the precise nature of the enquiry in conjunction with the client

Table of Contents

1. The Reference Interview
2. Finding out what the client wants to know
3. Spoken and written communication
4. Open and Closed Questions
5. Nature of information required
6. Constraints
   1. Deadlines for completion
   2. Deadline problems
   3. Currency of information
   4. Language
7. Special needs
8. Further Information

Deadlines for completion

It is important for you to gauge the urgency of the enquiry. This can range from enquiries where information is required instantly through to those where the results may be presented after some time has elapsed. You should agree with the client on the deadline for completion of the enquiry and also on the action to be taken should this deadline fail to be met for any reason.

Now move on to Deadline problems ...