1.1 Define the precise nature of the enquiry in conjunction with the client

Table of Contents

1. The Reference Interview
2. Finding out what the client wants to know
3. Spoken and written communication
4. Open and Closed Questions
5. Nature of information required
6. Constraints
   1. Deadlines for completion
   2. Deadline problems
   3. Currency of information
   4. Language
7. Special needs
8. Further Information

Constraints

There may be a number of constraints on the information you can provide for a client. The most important ones include the following:

• Deadlines for completion
• Currency of information
• Language

Now let's move on to Deadlines for completion ...