1.1 Define the precise nature of the enquiry in conjunction with the client

Table of Contents

1. The Reference Interview
2. Finding out what the client wants to know
3. Spoken and written communication
4. Open and Closed Questions
5. Nature of information required
   1. Quantity
   2. Level
   3. Level of information required
   4. Format
   5. Available formats
6. Constraints
7. Special needs
8. Further Information

Level

It is essential that the information provided is at a level of complexity which enables the client's full comprehension but does not patronise the client or tell them what they already know.

Now let's have a look at the Level of information required ...