1.1 Define the precise nature of the enquiry in conjunction with the client

Table of Contents

1. The Reference Interview
2. Finding out what the client wants to know
3. Spoken and written communication
   1. Factors leading to good communication
   2. Spoken language
   3. Body language
   4. Feedback
   5. Note taking
   6. Writing e-mails
4. Open and Closed Questions
5. Nature of information required
6. Constraints
7. Special needs
8. Further Information

Spoken and written communication

Good communication skills are key to the reference interview. This topic provides a good opportunity for practising and refining your communication skills.

Before proceeding, list the key factors you think would lead to good communication in a reference interview. Write these down on a piece of paper.

Once you've done this, take a look at Factors leading to good communication ...