The Reference Interview
Defining the precise nature of the enquiry in conjunction with the client is often referred to as the "reference interview". However, you may not carry this out face to face. Instead you may carry out the "interview" over the telephone or through a series of e-mails. It is undoubtedly easier and quicker though if you can manage to meet the client.
There are three main stages here:
- Finding out what the client wants to know
- Finding out why the client wants the information
- Finishing off the reference interview
Now move on to Finding out what the client wants to know